Customer Service

We enable your customer service to work consistently and successfully, helping you build long-term relationships.

Genuine customer loyalty through digital efficiency.

Service is more than just processing tickets: Customers expect seamless touchpoints and contextual understanding. We connect data, AI, technology, and teams to increase satisfaction through automation.

Our services

What we offer in the field of customer service.

Overview

Customer Service Management

This is how service becomes a competitive advantage. With integrated platforms, automation, and intelligent data usage, we resolve inquiries faster, more personally, and consistently across all channels. The result: more satisfied customers, more efficient teams, and service as a driver for real loyalty.

Enterprise Chatbots

Our chatbots can do more. They use customer data, understand context, and address concerns from lead qualification to support. The service team is relieved. Customers receive immediate answers. And each interaction provides valuable insights to continuously increase customer value.

Loyalty Management

We build data-driven, personalized loyalty programs seamlessly integrated into marketing and service processes. So customers don't just return, they buy more, stay longer, and become ambassadors. This results in measurable increases in the customer lifetime value (CLV).

What sets us apart

Service is the new CRM:This is how customer service becomes a competitive advantage.

"We don't see service as a cost center that solves problems but as a strategic task in customer management that builds long-term loyalty and increases revenue. That's why we design and build service centers that act proactively, personalize engagement, and turn every contact into an opportunity — measurable in retention and lifetime value."

Marco Wyler, Managing Director

CommonChallenges

Our customers aren't alone in facing these challenges. That's why we've worked to find the right solutions.

Lack of integration

Service organizations require a high level of manual effort. AI and automation only pay off when processes, data, and knowledge bases are integrated.

Immature personalization

Customers expect a service experience tailored to them and their history. Without that, interactions can put the relationship at risk.

Self-service solves too little

Many self-service offerings don't completely solve problems. Customers eventually use live channels, creating unnecessary contact loads.

Cost pressure

Service teams are often understaffed and have to take on more and more tasks when serving customers over a growing number of touchpoints.

This is what we mean by impact.

More about us

25%

fewer inbound tickets for the service

30%

Reduction of processing times

15%

Increase in customer satisfaction

30%

Of Service tasks with automation Potential

Our references

Companies deliver next-level customer service with gateB.

Implementation of a CRM to increase efficiency in customer service and inside sales, including integration into the ERP system landscape and telephony. This increases process transparency and makes areas for further improvement more visible. In ticket routing and transcription, AI support increases efficiency.

Schweizer Salinen AG

Implementation of a CRM for customer service that enables the handling of customer inquiries across all platforms. Customer data records are migrated, BI reporting is implemented, and suitable APIs and a knowledge database are developed.

Identitas

Migration of the customer service center for telephone and physical customer service to a cloud solution that integrates core applications, telephony, and reporting for increased efficiency. The transition enables self-service configurations, ensures release capability, and allows quick integration of new state-of-the-art functionalities.

Social Insurance Institution Zurich AG

Implementation of a CRM with customer service and sales capabilities, including key account management. Stakeholder coordination as well as end-to-end digitization and automation of lead, sales, and service processes create the basis for fast, efficient growth — supplemented by digital support and AI bots.

Medidata AG

Our software partners