Rethinking Sales Enablement Based on Modern Technology and AI
We see increasing focus from our clients on the topic of sales enablement, particularly in the context of newer artificial intelligence and technology. We have seen a lot of progess in this space over the last few years. So let's have a look at what we see happening in sales enablement.
What we mean when we speak about modern sales enablement technology
Our experience has shown that many large companies had the topic of sales enablement on their plates several years ago. They might have even implemented a so-called sales enablement solution back then. However, these tools in place typically function more like a "document-sharing" platform. They allow for sales people and client advisors to get to their sales materials and presentations quicker than before — and, in an optimal case, with some function to present and share these materials with clients (e.g., on tablets).
A lot has changed in sales enablement technology. These older tools typically don't have any intelligence built into them. That means they simply provide material sharing and analytics features without really helping the sales rep in their preparation, information gathering, meeting execution, or follow up process.
Newer AI technology allows for much more support through all these steps in the sales process. This significantly simplifies a sales person's efforts throughout the selling cycle.
Reality-check at large organizations
In our many discussions with large organizations that have very sizable sales and advisor teams, we generally see the same things:
Some existing sales platforms or portals are in place at these companies, but these tools are either custom-built tools from several years ago or very basic third-party tools for material sharing with sales reps, with typically rather old-school interfaces and features.
Sales reps and client advisors still spend way too much time preparing meeting topics, gathering information from different sources, building slide decks, and dealing with administrative tasks like meeting notes and follow ups.
Many organizations have no integration between CRMs and sales enablement tools, which means no real acceptance of either of these systems given that they are quite separated and often seen as a burden rather than a support.
The topic of sales enablement hasn't been strategically addressed in the last few years, resulting in little progress on modernizing the way products or services are sold. Even in 2025, most companies still sell via PowerPoint slide decks rather than thinking about a modern way of displaying information more interactively and "website-like."
Any C-level or senior manager we speak to sees a huge need and potential for more efficiency and relevance in the sales process — from meeting preparation and client data-gathering through to execution, follow up, and signature/order triggering.
So what exactly is a modern sales enablement solution?
Based on these mentioned pre-conditions at most companies we speak to, it is amazing to see the wow effect we get when we show our modern sales enablement platforms in our meetings. Our clients react so positively to these long-overdue key features. Finally, these solutions are really delivering "enablement" in its truest sense with features including:
The ability to start a sales meeting preparation directly out of the CRM, with a sales enablement platform the core engine behind this, combining previous meeting information, client product or portfolio data, and other relevant client history via the click of one "prepare meeting" button
One centralized sales platform that integrates easily into CRM, PIM, content repositories, order processing, and any other systems that need a connection, allowing sales representatives to access all information in one place
Intelligence built into the platform to suggest meeting agendas, topics to discuss, content to show, etc. based on the client history and preferences
Rule sets such as preferred products to push or compliance and regulatory filters that ensure the sales representative is showing the products/services and content that really should be shown to this lead or customer
Direct and simple client feedback and note-taking methods during the meeting, both of which feed back into the CRM to avoid cumbersome administrative post-meeting work
A super modern interface in HTML to present the content and information to the client in an interactive way that feels like 2025 rather than 2010
The ability to integrate client ordering, transactions, or signature collection directly into the presentation to the client within the same platform
A modern client-specific space to share all information presented in the meeting and more, including tracking of detailed client behavior on these spaces — allowing for comprehensive analytics of sales interactions with existing and potential customers
Automated follow-up processes including AI-based outreach suggestions and text creation that allows sales teams to send relevant client messages with hardly any effort, or even engage directly with client questions via client chatbot
As you can hopefully recognize, there is a huge jump from the older sales platforms to which many companies have become accustomed to these modern sales enablement platforms. And we strongly encourage anyone to get their understanding of sales enablement updated based on the amazing developments that we have seen in this space in recent years.
A new era
We really do believe a new era of sales enablement has started to emerge. And this is happening across industries from banking, pharma, and CPG through to insurance, manufacturing, and medtech. So watch out for this topic of modernizing sales and making it way more effective to get much more attention up to the C-level suite in the near future.
If you would like to have an exploratory discussion or learn more about this, please don't hesitate to get in touch. We are more than happy to jump into a meeting.
René Affolter
Managing Director & Deputy CEO, Member of the Executive Board
René has been working in the field of enterprise software for more than 15 years, eight of them as Head of European Business Development for a provider of license accounting software in London. Since 2014, René has been responsible for marketing operations, brand experience and content management as Managing Director at gateB, as well as Deputy CEO for Business Development of the gateB enterprise. He also has extensive experience in the evaluation and implementation of digital asset management (DAM), marketing resources management (MRM), enterprise content management systems (CMS), brand portals and marketing planning systems.
Marketing Operations
René Affolter
Managing Director & Deputy CEO, Member of the Executive Board
René has been working in the field of enterprise software for more than 15 years, eight of them as Head of European Business Development for a provider of license accounting software in London. Since 2014, René has been responsible for marketing operations, brand experience and content management as Managing Director at gateB, as well as Deputy CEO for Business Development of the gateB enterprise. He also has extensive experience in the evaluation and implementation of digital asset management (DAM), marketing resources management (MRM), enterprise content management systems (CMS), brand portals and marketing planning systems.
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