AI in Customer Service
Marketing Automation Consulting, Integration, & Enablement
Intelligent customer chat
An LLM-based chatbot answers the majority of standard questions, providing support for the customer service team.
Looping in a human touch
Seamlessly switch between automated responses and personal support from a customer advisor.
Intelligent triage
Customer concerns and service requests are automatically interpreted and efficiently categorized for downstream processes.
Pre-generated responses
A language model summarizes customer inquiries and automatically generates responses in the style and tone of your brand.
Utilization prediction
Using interpretation of customer satisfaction, the likelihood of a future request is predicted for each customer.
We offer chatbots that can be procured as a ready-made solution or built on large language models (LLMs) — or as a combination of both. Our team is ready with comprehensive guidance and support to help you implement the best solution for your company.
With our many years of experience in technology and our data expertise, we deliver integrated solutions for handling customer data. We master the challenges of data integration and governance while ensuring that your data is used effectively.
We support you in the development and implementation of KPIs that enable the governance and continuous optimization of your AI models over time. Our hands-on approach ensures measurable and sustainable improvements.
With a simple chatbot, routine inquiries can be automated instantly, significantly relieving employees. Use this advanced technology to optimize business processes in customer service and increase customer satisfaction.
Alongside the introduction of a chatbot, we can help you improve the data foundation in order to realize a continuous and measurable increase in impact. Today's LLMs can be trained on your company-specific data to achieve optimal results and sustainably improve customer service.
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gateB Consulting, Inc.
815 Hampton Drive, Unit 1B
Venice, CA, 90291
USA
Managing Director, Member of the Executive Board
Marco is a consultant with a focus on driving business value through the use of data and technology. He is a member of the gateB leadership team and has helped shape the company’s growth path from its inception to a leader in data-driven customer engagement. As Managing Director, he is responsible for customer intelligence and customer experience.
