The key to digitalizing sales channels
With our customer relationship management (CRM) approach, you don't leave the relationship with your customers to chance. A modern CRM is the backbone for shaping stronger customer relationships in the digital age. With it, companies can optimize customer data management and lay the foundation for digitalizing sales channels.
Generate the right leads, then convert at the ideal touchpoint
Using our experience working with data and leading-edge technologies, we help you reach new customers more efficiently and effectively. Leads are captured automatically across digital channels and scored for importance, then nurtured and closed using next best actions.
Making more of your existing customers
With our data models, you can match the right customer segments with the right offers. We make it possible to view analog sales channels and digital touchpoints in an integrated way so you can dynamically exploit up-selling and cross-selling opportunities. That way, you no longer miss any chance to generate more from your existing customers.
Targeting the customer at critical moments
Our data scientists help you understand customer behavior based on data so you can identify decision-making moments. This enables you to address customers at the right point in their journey to prevent the cancellation of a service or churn.
What our Clients Say
"With gateB's support, we are now in a position to understand our customers even better and to make communication, product and service development more customer-oriented."
"We are very satisfied with gateB's performance and commitment: very close to the customer, always focused on finding a solution - and besides, it's really fun to work with gateB's team."
"The Data Scientists and Consultants from gateB were a great help to us in introducing a trigger-based marketing approach."
"Thanks again to everyone for the great effort in the project and the very constructive collaboration. I guess I can write that the whole team is hugely happy about the success of this year's online ticket sales."
Managing Director, Member of the Executive Board
«Companies that delight their customers with personalized experiences have a clear advantage. To do this, you have to listen to customers at all touchpoints.»
Our Software Partners
We work with leading software vendors for powerful solutions that both meet the latest requirements and scale with the business.
Bloomreach is the world’s #1 Commerce Experience Cloud, empowering brands to deliver customer journeys so personalized, they feel like magic.
It offers a suite of products that drive true personalization and digital commerce growth, including: Discovery, offering AI-driven search and merchandising; Content, offering a headless CMS; and Engagement, offering a leading CDP and marketing automation solutions. Together, these solutions combine the power of unified customer and product data with the speed and scale of AI-optimization, enabling revenue-driving digital commerce experiences that convert on any channel and every journey.
Bloomreach serves over 850 global brands including Albertsons, Bosch, Puma, FC Bayern München, and Marks & Spencer.
gateB is a Consulting & Integration Partner for the product suite of Bloomreach.
BSI, a Swiss software company, offers a comprehensive platform for the digital transformation of customer relationships through its BSI Customer Suite. Based on many years of industry expertise, the company develops and sells powerful, specially designed solutions for retail, banking and insurance industries. It was founded in Baden in 1996, has seven additional offices in Germany and Switzerland and employs approximately 400 employees. BSI’s customers include market-leading companies in Europe.
gateB is a Consulting & Integration Partner for the entire BSI Customer Suite covering BSI CX, BSI CRM and BSI Artificial Intelligence.
CI HUB is the industry standard in-app connectivity software. Whether you work in the creative department, planning, sales, documentation, legal, or digital rights management – you access verified and compliant content in real-time from anywhere in the world.
CleverTap is an all-in-one engagement platform that enhances customer lifetime value by creating personalized experiences for customer retention. It allows businesses to design individualized journeys and optimize experiences in real time with its comprehensive analytics and AI capabilities.
The platform integrates experiences across touchpoints and is powered by TesseractDB™, the world’s first purpose-built database for customer engagement, offering both speed and economies of scale. Trusted by 2000 clients including EA, TED, and AirAsia, CleverTap is supported by investors like Peak XV Partners and Tiger Global. Headquartered in Mountain View, California, it has a global presence in major cities.
Databricks is the data and AI company. With origins in academia and the open source community, Databricks was founded in 2013 by the original creators of Apache Spark™, Delta Lake and MLflow. As the world’s first and only lakehouse platform in the cloud, Databricks combines the best of data warehouses and data lakes to offer an open and unified platform for data and AI.
Salesforce's cloud-based software is designed to help businesses find more prospects, close more deals, and wow customers with amazing service. Customer 360, the complete suite of products, unites sales, service, marketing, commerce, and IT teams with a single, shared view of customer information, helping brands grow relationships with customers and employees alike.
Sitecore's innovative solutions empower brands to create unforgettable digital connections with their customers that turn consumers into fans. For organizations across industries, every team and customer benefits from Sitecore's integrated, composable solutions. From content to commerce, Sitecore enables unforgettable experiences at every stage of the customer journey.
gateB is a Consulting & Integration Partner for Sitecore’s digital experience solutions.
Storyblok is a leading content management platform empowering businesses to seamlessly manage and distribute content. With a focus on flexibility and user-friendliness, the platform enables businesses to create dynamic and personalized experiences across various channels, maximizing their online engagement.
Segment is a world leading customer data platform (CDP) that helps companies harness first-party customer data. Our platform democratizes access to reliable data for all teams and offers a complete toolkit to standardize data collection, unify user records, and route customer data into any system where it’s needed.
More than 20,000 companies like Intuit, FOX, Instacart, and Levi’s use Segment to make real-time decisions, accelerate growth, and deliver
compelling user experiences.
gateB is a Consulting & Integration Partner for Segment’s CDP.
Other Services
